Right Stuf Anime Reviews

I live in Atlanta, Georgia (they are based in Iowa) and I get about 10 day shipping with economy and 5 with economy+ for about 5 extra bucks. I can't speak for customer service because I've never needed to contact them. All of my orders have come packaged in multiple layers and they have a insurance package (edit: not actual 'packaging', it covers damage) for 98 cents that I use (note: I've never had to contact them so I don't know about how that would work with customer service much). I order manga and light novels, which are usually about 3 dollars cheaper than Amazon (new) or Barnes and Noble. My only real problem is that popular items go out of stock often, but they are usually restocked quickly (2-3 days for off sale items, sometimes longer if its on sale). As proof I'm not a bot anyone feel free to contact me for proof that I bought Items and their quality at *******@gmail.com. When items are on sale, you can save crazy amounts of money. 6-8 dollars for books that are usually 10-12 dollars (books are mostly what I buy). Other items look expensive, but I've never really looked at figures on other sites to be able to tell you if these are a good price.

Update: it's a testament to how bad this company is with the fact that when you try to contact this company's customer service, you have to wait an average of 2-3 days for a reply, but AS SOON as you leave a negative review, a response is given less than 8 hours later by them trying to validate their services. As a consumer, I would look at all the negative reviews that have been left about them and take a look at what complaint we all have in common. On sitejabber, Right Stuf has a consumer rating of 2.33 stars from 45 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Right Stuf most frequently mention customer service and credit card problems.
And in regards to this review being "better worded than the strong language directed at our staff", I swore and was rude with your con artists in 1 out of the 15 emails I sent, and that was the final one when I told you all where to go and how to get there, but nice try.

-Original Review-

Very, very, VERY sketchy company, made an order, they charged me, then took a week to tell me that they needed to "verify" the purchase, after that went down, waited another week for them to ship my item, got fed up, tried to cancel my order (april 6th) was told on the 7th that my order could not be cancelled as it had already shipped out, that was a blatant lie as I recieved an email on the 9th that my order had just been shipped... 3 days AFTER I tried to cancel, and 2 days AFTER they told me it was too late. Utterly HORRIBLE and unprofessional customer service, nothing but a bunch of con artists working there. As much as I'd hate to say just use Amazon, they are the WAAAAAAAAY better option and the lesser of two evils than this sham of a business... also, I have an email from them saying my guaranteed delivery date was the 13th, I live on the western side of canada, it is now the 14th, and it appears to still be on the eastern side of the states... wow, that $24 they scammed me out of for shipping was really worth it! Also, they list prices, yet nowhere on the site does it specifically say it's in US dollars, something they should really let people know when they're placing an order so it's less of a blow when they see on their credit card statements that they were charged almost 50% more than they thought they were paying, I agreed to pay almost $40, not the $60 I was charged. Avoid this business like covid.

Prices are good specially on holiday deals but customer service and shipping time sometimes is horrible.

My recent purchase attempts with them resulted in my orders being cancelled due to "inconsistencies" with payment information, even after I sent in all their requested information verifying a legitimate purchase. When speaking with a customer service agent, they also wanted to know why I was purchasing the products? Why would they care? Their system seems actively design to prevent you from making purchases. Avoid at all costs. Extremely frustrating and disappointing.

I used to love this company but they have sadly gone downhill over the last two years. Poor customer service is one factor. Their team is simply not helpful at all. They tell you exactly what you already know and will not provide additional details or answer questions. They were also very argumentative with me when I was asking questions. The second factor is packaging. They used to be top of their game in terms of appealing to collectors. Sadly, that mindset has disappeared due for the sake of efficiency. You can tell the items are not packaged with care. They also take no responsibility for damaged products and force the customer to buy for the shipping label. This is ridiculous and needs to stop. Not to mention, they have an absurdly high standard for what is and is not damaged. If I'm the customer, that's up to me to decide and it is their responsibility to get items to me that are not badly damaged due to their poor packaging efforts. The third factor is shipping speed. It takes them 5-10 days to simply ship an item then tack on the additional delays due to the pandemic, it gets very frustrating and they used to be faster than Amazon. Either way, I'm done with them and I don't like saying it. They have amazing deals and I genuinely like supporting the anime economy. Guess I'll continue using Amazon.

I've submitted 3 requests now and they are quicker to replying and denying on reviews than they are to the actual requests.

All I want is what I ordered, it's been a month. I get told 3 different things in a weeks time. Then told on a trust pilot review that I'm lying.

You know I'm not lying that their shipping policy is insane and their customer service is a joke because literally every review online that mentioned customer service says it's bad.

I personally ordered 20 manga, only from them because I didn't want to split up my order across 5 sites because the weren't in stock all in one place. Some were expected in stock soon on right stuf, but then a month passes and I ask when to expect it I'm given a rude response and no time frame. Ok, so can I pay for you to ship my in stock items then?

No, they don't want to acknowledge there is any option to remedy this besides "cancel your order if you don't like our policy". Cool, but the policy is it's up to their discretion, not that they can't or won't do it. They are willfully denying me to be jerks. It's infuriating to say the least.

How long are you going to treat customers like this and expect to stay in business? Maybe don't sell stuff you don't have in stock if you choose to withhold instock items for months or years ("no timeline")?!

I have bought a few figures from them and spent a fair share of money. Their prices are pretty decent event though figures aren't eligible for coupons or free shipping. Their packaging is pretty good also. The issue that they have is their customer support. I need to contact them because I decided to buy an imperfect figure that was stated to be in perfect condition and only the box was damaged. When I received it, one of the twintails was broken off from the hair. This is when I found that their customer service is God awful and it makes me not want to use their site ever again to buy figures. It is extremely miss managed and they representative that I spoke with sounds like she doesn't even care. I was also lied to by one of their agents and I still haven't been able to return the figure and get a refund. The agent will not respond to my emails and when I call I am told that they will get to it whenever.

I ordered an album 5 months in advance, was charged and paid in full. RightStuf tried to charge me again and my bank stopped the duplicate transaction. I had honestly forgotten I'd even ordered from them until my bank notified me of the attempted duplicate charge. RightStuf asked for my bank details showing that I was charged (advised by my bank specifically to not do this) and then cancelled my order when I refused. The album I ordered was out of stock on day 1 of release, so my assumption is that they don't even have one to send me - despite paying in advance. I'm in the process of attempting a charge back with my bank, and I've filed complaints with the BBB. I wouldn't trust this company with your card info.

Side note, literally every 5 star review for them screams fake on Trustpilot. There's no reviewers with more than one review aside from the generic 5 stars they've given RightStuf.

Right Stuf has been my go-to for manga since I learned about them last year. I usually go to physical book stores so I can see the book in person, but of course Covid has hindered that a bit. I was hesitant at first as I've had bad luck in the past with shipping books – they always seem to arrived damaged. But I was extremely pleased to see my books arrive from them packaged carefully and securely. You can tell that they put care into making sure your stuff fits just right into the shopping box.
Moreover, the prices are so much better than the cover price I pay at the book store, especially if you wait for one of their frequent sales. If you're like me and care a lot about book condition, this is the place to go for online manga shopping.

I’ve collected manga from companies like amazon and Barnes and noble but it wasn’t until this year that I found out about right stuff anime and I feel so lucky and happy to have found a company that cares about what they sell. You can’t bear right stuff anime’s prices and they way they package their products are top tier. I couldn’t be happier!

My manga came on time, and packaging was nice! Ordered multiple times, and have enjoyed contents of my order every time! Definitely going to order from them again!

I've been using RightStuf to expand my anime collection for about 5 years now. They continuously have great sales, great selection, and the few times I have accidentally double ordered a product, making a return was very fast and simple. I do wish they had a points program of some sort, but they are still hard to beat with their great prices!